Frequently Asked Questions:

Note: This is the FAQ page for the web-app that can be used on Windows, Macs, phones and tablets. There is a separate FAQ page for the old Windows-only desktop software.


General:

Can I access my calendar and other data from my phone / computer?

Yes, you can access all of your data at any time, from any device or computer. Everything is stored online, in the cloud.

Do you have an app?

Yes, we have apps for Windows, iOS, and Android, but you can't find them in the app stores. We are using a new method that installs directly from the browser. You'll see an install button once you create an account.

If I purchase a less expensive plan, can I upgrade later?

Yes, and we give you a pro-rated credit based on the amount of time remaining on your current license.


Parents:

Can I share my calendar with the other parent, kids or my attorney?

Yes, you can share your calendar, activities and expenses with the other parent. You can share your calendar and activities with your kids. And you can share all of your data with your attorney, including your journal, parenting plan, and actual time.

Does the other parent need to purchase if I share with them?

If you link accounts with the other parent, they can access and edit the shared calendar, activities, and expenses. However, the other parent won't be able to use any of the other paid features without upgrading.


Legal Professionals:

Can I share the calendars and plans I create with my clients?

Yes. Your client will get an invitation to create a free account, and they will be able to use and edit the data. You can also see a notification when they make a change.

Can I share my login with another person in my same firm?

Your account is only allowed to work on your own clients. For example, you can share your login with your paralegal, but not with another attorney in your firm.

Is this a tax-deductible expense?

Yes. If you are working as a legal professional, the cost of this software is 100% tax deductible as a business expense (and in many cases billable to the current clients).


Parenting Plans:

Is the software's parenting plan accepted by the courts where I live?

While there is no universal form that's guaranteed to be accepted in every court, Custody X Change's parenting plan document has been accepted by courts in all 50 US states, Canada, Australia, and many other countries. The parenting plan can be easily modified to fit your situation and your court's requirements or simply included as an attachment.


Windows-only Desktop Software:

I purchased the Windows desktop software. Where is my account?

This web-app is not compatible with our Windows-only desktop software; it's a completely different system. If you're a customer of the Windows-only desktop software, then you can continue to use that for as long as you'd like -- but this web-app won't have your data or your account.

When this web-app can do everything that the Windows-only desktop software can do, we're going let people import their data. We'll email all of our customers who've purchased the Windows-only software, and provide them with an upgrade path and/or some free usage of this web-app. We're not sure when that will be ready; right now our best guess is Q3 2019.


Miscellaneous:

I have a legal question about my case, schedule, or proposed plan, etc.

Please consult a qualified legal professional. The Custody X Change website and software are not intended or offered as legal advice, nor does the use thereof guarantee any particular outcome. Please do not contact us with legal questions; we are unable to answer them.