Installing the Custody X Change App (Phone or Desktop)

No matter what device you're on, you can choose from two ways to access Custody X Change: visiting our website and opening the installed app.

Either way, you'll get the same helpful product. The installed app is simply a faster and easier way to arrive. (Once downloaded, it only requires a click and you're in.)

Want to move from the app installed on your computer to the website on your phone and later to the website on your computer? No problem. Your data is saved to your account so you can access it however works best for you in the moment.

For help uninstalling, scroll to the bottom of the page.

Instructions for installing

Windows

Open the Microsoft Edge or Google Chrome browser, and sign in to your Custody X Change account at https://app.custodyxchange.com.

In the blue navigation bar at the top of the screen, click the last tab, "install app." Or click your profile icon at the top right of the screen, then select "install app" from the drop-down menu.

When a window pops up, click "install."

The app will open automatically.

Mac

Open the Google Chrome browser, and sign in to your Custody X Change account at https://app.custodyxchange.com.

In the blue navigation bar at the top of the screen, click the last tab, "install app." Or, click your profile icon at the top right of the screen, then select "install app" from the drop-down menu.

Android

Sign in at https://app.custodyxchange.com on your phone's browser.

You should see a banner at the bottom of your screen prompting you to install the app. Tap it.

Alternatively, you can tap the last tab in the blue navigation bar at the top of your screen: "install app." (You may have to first hit "more" to see the "install" option.)

Or, you can tap the profile icon at the top right of the screen, then choose "install app" from the drop-down menu.

All three of the above options will walk you through adding Custody X Change to your apps.

iPhone

Sign in at https://app.custodyxchange.com on your phone's browser.

You should see a banner at the bottom of your screen prompting you to install the app. Tap it.

Alternatively, you can tap the last tab in the blue navigation bar at the top of your screen: "install app." (You may have to first hit "more" to see the "install" option.)

Or, you can tap the profile icon at the top right of the screen, then choose "install app" from the drop-down menu.

All three of the above options will walk you through adding Custody X Change to your home screen.

When the "add to home" window pops up, hit "add" at the top right. The Custody X Change website will close, and you'll see the app's icon on your home screen.

Opening the app after installation

Windows

Double click the Custody X Change icon on your desktop. Or type "Custody X Change" into your computer's search bar, and click the app when it appears in your results.

Android

Swipe from the bottom of your screen up. Hit "all apps," if it appears. Then tap the Custody X Change app.

iPhone

Simply tap the Custody X Change icon on your home screen. (You may need to swipe left until you find the right home screen.)

If you have trouble locating the app, search "Custody X Change." Swipe down or all the way right to get to your phone's search bar.

Uninstalling the app

Windows

If you installed with Microsoft Edge, open the Custody X Change app and click the three dots near the minimize, maximize and close buttons. Select "uninstall Custody X Change."

If you installed the app using Google Chrome, open that browser and type "chrome://apps/" into the address bar. When you hit enter, various icons will appear, including the Custody X Change icon. Right click it, and select "remove from Chrome."

Android

On your homescreen, drag the Custody X Change icon to the top of your phone, then release it onto "uninstall."

iPhone

On your homescreen, hold your finger on the Custody X Change icon until the icon starts to wiggle. Then tap the "X," followed by "delete."