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Installing the Custody X Change App (Phone or Computer)

No matter what device you're on, you can choose from two ways to access Custody X Change: visiting our website and opening the app.

Either way, you'll get the same helpful product. The app is simply a faster and easier way to arrive. (Once downloaded, it only requires a click and you're in.)

Want to move from the app on your computer to the website on your phone? No problem. Your data is saved to your account so you can access it however works best for you in the moment.

For help uninstalling, scroll to the bottom of the page.

Instructions for installing

Windows

Open the Microsoft Edge, Firefox or Google Chrome browser, and sign in to your Custody X Change account at https://app.custodyxchange.com.

In the blue navigation bar at the top of the screen, click the last tab, "install app."

Or click your profile icon at the top right of the screen, then select "install app" from the drop-down menu.

When a window pops up, follow the prompts to install.

If you're using a free Custody X Change account, the process is slightly different. Look for an "install" button in your browser's options.

Mac

Open the Google Chrome browser, and sign in to your Custody X Change account at https://app.custodyxchange.com.

In the blue navigation bar at the top of the screen, click the last tab, "install app." Or click your profile icon at the top right of the screen, then select "install app" from the drop-down menu.

When a window pops up, click "install." The app will open automatically.

If you're using a free Custody X Change account, the process is slightly different. Look for an "install" button in your browser's options.

Android

Sign in at https://app.custodyxchange.com on your phone's browser.

You can tap the last tab in the blue navigation bar at the top of your screen: "install app." (You may have to first hit "more" to see the "install" option.)

Or you can tap the profile icon at the top right of the screen, then choose "install app" from the drop-down menu.

Both options will walk you through adding Custody X Change to your apps.

If you're using a free Custody X Change account, the process is slightly different. Look for an "install" button in your browser's options.

iPhone

Sign in at https://app.custodyxchange.com on your phone's browser.

You can tap the last tab in the blue navigation bar at the top of your screen: "install app." (You may have to first hit "more" to see the "install" option.)

Or you can tap the profile icon at the top right of the screen, then choose "install app" from the drop-down menu.

Both options will walk you through adding Custody X Change to your home screen.

If you're using a free Custody X Change account, the process is slightly different. Look for an "install" button in your browser's options.

Opening the app after installation

Windows

Double click the Custody X Change icon on your desktop. Or type "Custody X Change" into your computer's search bar, and click the app when it appears in your results.

Mac

In your finder, search for "Custody X Change," and double click the app when it appears in your results.

Android

Simply tap the Custody X Change app. To find it, you may need to swipe up from the bottom of your screen, tap the three vertical lines at the bottom of your screen, or search your apps.

iPhone

Just tap the Custody X Change tile on your home screen. (You may need to swipe left until you find the correct screen.)

If you have trouble locating the app, search all your apps for "Custody X Change."

Uninstalling the app

Windows

If you installed with Microsoft Edge, type "Custody X Change" into your computer's search bar. Click "uninstall."

If you installed the app using Google Chrome, open that browser and type "chrome://apps/" into the address bar. When you hit enter, various icons will appear, including the Custody X Change icon. Right click it, and select "uninstall."

Mac

Click the three dots in the top right corner of the app, and choose "uninstall Custody X Change" from the drop-down menu.

Or open Chrome and type "chrome://apps/" into the address bar. When you hit enter, various icons will appear, including the Custody X Change icon. Right click it, and select "remove from Chrome."

Android

On your home screen, find the Custody X Change tile. What you'll do next depends on your phone.

You might drag the tile to the top of your phone, then release it onto "uninstall."

Otherwise, you'll press and hold the tile until you see options appear. Choosing "uninstall" will delete the app and its data completely, while "remove" will just delete the tile from your home screen.

iPhone

On your home screen, hold your finger on the Custody X Change tile. Then tap "remove app."