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Setting Up Notifications: Exchange Reminders, Etc.

Custody X Change automatically notifies you inside the app when an account linked to yours makes changes to your shared information. You'll see notifications under the bell icon at the top right of your screen.

When the other parent messages you, you'll see the number of new messages by the "messages" tab.

Custody X Change also emails you (at your registered address) about messages from your co-parent, changes by linked accounts, and upcoming exchanges and activities.

To adjust these emails or receive other notifications, visit your account settings. (Click the user icon in the top right corner, then select "account settings.")

Scroll down to the notifications section, and click "edit."

You'll land on your notifications settings page. Find an overview of how each section works below.

Push notifications permission

A push notification pops up on your device and doesn't require you to open any programs. It's the most immediate way to receive information from Custody X Change.

Note: If you'd rather be informed by email only, skip to the next section on the page, "linked account changes."

Before you can receive push notifications, you must give permission from your devices.

If the browser you're using doesn't have permission on your current device, you'll see an "activate" option at the top of your notifications settings page. Click it, then give permission if a pop-up window appears. Watch the number of active devices/browsers go up by one.

Repeat this process on each device where you want to receive push notifications.

To retract permission, click "deactivate" after logging in on the device where you no longer want to receive notifications.

Once you've allowed push notifications, you need to choose when you'll receive them. Do this in the following sections.

If you're having trouble receiving push notifications on an iPhone, make sure you're using iOS 16.4 or later. And on a Mac, make sure you're using Safari 16 in macOS 13 or later.

Exchange reminders

You don't want to be late to an exchange. Picking up or dropping off your child on time is a legal requirement, as set out in your court orders.

Here, set reminders so an exchange never slips your mind.

First, choose whether you want to be notified by email, push notification or both. If you choose push notification, make sure to give permission on your devices (explained above in "push notifications permission").

Then, choose how far in advance of an exchange to want to receive the alert.

Finally, if you have multiple calendars, you'll see an option to select which calendars you want to receive alerts about.

Activity reminders

Activities are events that don't involve custody exchanges. They can be for anything, from appointments to play dates.

In this section, you'll tell the app when and how you want to receive activity reminders.

Choose whether you want to be notified by email, push notification or both. If you choose push notification, make sure to give permission on your devices (explained above in "push notifications permission"). Enter the amount of advance notice you'd like.

You can also choose specific reminder settings when you add an activity. If you don't make selections for that activity, the settings you chose above will apply by default.

Linked account changes

Do you want to be notified outside the app when an account linked to yours edits one of your items?

If so, choose whether you'd like to be informed by email, push notification or both for each type of action: changes to your calendar, activities, expenses, messages and child info.

If you choose push notifications, make sure to give permission to your devices (explained above in "push notifications permission").

System notifications

You'll always receive an email when Custody X Change processes a payment. Choose whether you'll also receive a push notification on your device.

Then decide whether to receive an email or push notification (or both/neither) when there's a significant update to the app.

If you choose push notifications, make sure to give permission to your devices (explained above in "push notifications permission").

Timezone

Click "edit" to select the timezone you want for your calendars and notifications.