Privacy Policy

The Custody X Change Privacy Guarantee: We Respect Your Privacy.

  1. We store your information securely.
  2. We don't sell your personal information.

It's simple: We respect your privacy. For more information, continue reading.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience. Example: Not having to retype your login email address.
  • To improve our website or software. Example: Your feedback could help us fix a bug.
  • To improve customer service. Example: Your question might inspire a FAQ that helps other visitors.
  • To process transactions. Example: Your information is sent to a payment processor to validate the purchase.
  • To administer a contest, promotion, survey or other site feature. Example: You could be notified of such survey or promotion.
  • To send periodic emails. Example: Sending updates about the product.

Your private custody data: the web-app software

Information that you put into our web-based application is stored on AWS, the leading cloud solutions platform. It can only be accessed through encryption, and it is password protected.

You can delete your private custody data by logging in and closing your account through the account settings.

Your private custody data: the legacy Windows-only desktop software

We do not have access to any of the information that you enter into the legacy Windows-only desktop software. All of your files and information reside solely on your computer's hard drive, unless you share them with others.

Website visitor data

We collect and temporarily store information on our site visitors, such as IP addresses, browser user-agent and pages visited. We also use cookies.

Transactional customer data

We store transactional customer data. This includes the data that was typed into our purchase form, but does not include any sensitive credit card data. Our code never sees any sensitive credit card data; all of the processing is handled by our merchant provider. Our merchant provider returns the status of the transaction and non-sensitive information, such as card type and last four digits.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Your Consent

By using our site, you consent to our privacy policy.