Sending and Viewing Messages

The first step to messaging the other parent on Custody X Change is to link accounts with them. Both accounts must have active subscriptions.

Once your accounts are linked, click on the "messages" tab to start conversing. (On small screens, hit "more" first.)

Sending messages

To start a new conversation, click "new message" in the top right of the app (or "message" on small screens). At the top of the next screen, enter a subject, and at the bottom, type your message. All messages go to the other parent in your custody arrangement, so you don't have to enter a recipient.

To write in an existing conversation, select it from your message center.

When the conversation appears, type your message at the bottom. If you type any negative words, the app will alert you so you can reassess. (If you still choose to send hostile words, they get called out when either parent creates a messages report.)

To add an attachment to a message, click the plus button. Then select an image or document up to 25MB.

To send your message, click the green arrow. After, you wont be able to unsend or delete.

When the other parent views your message, the circle next to the conversation in the message center changes to a check mark. Within the conversation, "read" appears under the message that was viewed.

After the first message in a conversation has been sent, both parents can add labels. The other parent cannot see your labels, and you cannot see theirs.

Viewing messages

As soon as the other parent sends a message, you get a notification within the Custody X Change app.

If you opted in to push notifications, you also get one on your phone — or on whichever device you've selected.

As soon as you open an unread message, the other parent sees a check mark next to the conversation and "read" appears beneath the specific message.

To view or print a particular conversation or set of conversations, you have two options: search and filter. You can also use the functions together, either to search within filtered messages or to filter search results.

Note that you cannot delete a message or conversation. This is to maintain a complete and accurate record of communication between parents.

Custody X Change is software that lets parents message each other civilly and securely.

Start Messaging