Sending and Viewing Messages

The first step to messaging the other parent on Custody X Change is to link accounts with them. Both accounts must have active subscriptions.

Once your accounts are linked, click on the "messages" tab to start conversing. (On small screens, hit "more" first.)

Sending messages

To start a new conversation thread, click "new message" in the top right of the app (or "message" on small screens). At the top of the next screen, enter a subject, and at the bottom, type your message. All messages go to the other parent in your custody arrangement, so you don't have to enter a recipient.

To write in an existing thread, select it from your message center. When the thread appears, type your message at the bottom.

If you type negative words into any message, the app will alert you so you can reassess. If you still choose to send hostile words, they get called out when either parent creates a messages report.

To add an attachment to a message, click the plus button. Then select an image or document up to 25MB.

To send your message, click the green arrow. After, you won't be able to unsend or delete.

When the other parent views your message, the circle next to the thread in the message center changes to a check mark. Within the thread, "read" appears next to the message that was viewed.

After the first message in a thread has been sent, both parents can add labels. The other parent cannot see your labels, and you cannot see theirs.

Viewing messages

As soon as the other parent sends a message, you get a notification within the Custody X Change app.

If you opted in to push notifications, you also get one on your phone — or on whichever device you've selected.

As soon as you open an unread message, the other parent sees a check mark next to the thread and "read" appears next to the specific message.

To view or print a particular thread or set of threads, you have two options: search and filter. You can also use the functions together.

Note that you cannot delete a message or thread. This is to maintain a complete and accurate record of communication between parents.

Bring calm to co‑parenting. Agree on a schedule and plan. Be prepared with everything documented.

Start Messaging


50/50, 60/40, 70/30, 80/20

Long distance schedules

Third party schedules


Summer break

Parenting provisions


How to make a schedule

Factors to consider

Parenting plans:

Making a parenting plan

Changing your plan

Interstate, long distance

Temporary plans

Guides by location:

Parenting plans

Scheduling guidelines

Child support calculators

Age guidelines:

Birth to 18 months

18 months to 3 years

3 to 5 years

5 to 13 years

13 to 18 years


Joint physical custody

Sole physical custody

Joint legal custody

Sole legal custody

Product features:

Software overview

Printable calendars

Parenting plan templates

Journal what happens

Expense sharing

Parenting time tracking

Calculate time & overnights

Ways to use:

Succeed by negotiating

Prepare for mediation

Get ready for court